Returns Policy
14-day money-back guarantee on defective parts
If a part arrives defective, dead on arrival, or doesn’t match its listing, tell us within 14 days of delivery. Send it back and we’ll refund you in full to your original payment method — we cover the return shipping. It’s a straight refund: we don’t do exchanges or replacements.
What isn’t covered
We don’t take back parts that work as described. That includes changing your mind, ordering the wrong part, or a part that isn’t compatible with your build — so check compatibility before you buy, and ask us if you’re not sure. Damage from installation or misuse (bent pins, stripped screws, liquid or physical damage) isn’t covered either.
How to start a return
- Contact us within 14 days of delivery with your order number (like HPC-1042), the item, and what’s wrong with it. Photos help.
- We’ll confirm the return and send instructions for shipping the part back at our cost.
- Once we receive the part and confirm the problem, we’ll refund you in full to your original payment method.
Condition of returned parts
Send the part back with everything it came with — box, cables, brackets and accessories.